COVID-19 Guest Charter
What we are doing to ensure that you have a great, and most importantly, safe stay at Barsham Barns.
Firstly, we are ensuring that your barn will be cleaned and sanitised to the COVID-Ready Guidelines from PASC UK, the AA and Visit England. We have had an independent Risk Assessment carried out that covers all aspects of our business and this can be seen on our website.
We will be gathering all the information we can about where you can go out to eat in the local area, as booking in advance will be critical because of limited capacity at restaurants and pubs. Many take-aways need advance orders to allocate collection slots. This will be sent to you prior to your arrival as more businesses open up. We will include attractions too.
Unfortunately, the games room, spa pool and steam room will be closed. There are still government restrictions regarding the use of such shared facilities which make it impossible for us to provide these.
We would ask that you minimise asking us or any of our staff to enter the building during your stay. If, for example, a dishwasher doesn’t work, we can try and sort it out over the phone in the first instance, or by email. If someone does have to come into the barn then we will ask that you let us know when you are going out so that they can come in when the barn is empty. If this is not possible then please explain as much as possible what the problem is and vacate the appropriate room while they are working.
The office will be open, generally between 9am and 5pm Monday – Friday with some exceptions. In the first instance, please email us with any queries or problems so we can try to sort them out without any need for us to visit the barn, or for you to visit the office. If you do have to see us in person then please do not come into the office but knock and wait at the door. Any weekend call-out should be for a genuine emergency that cannot be sorted either by resorting to operation manuals (see below), or an email query.
On arrival, the barns will be ready for you and the key code pad will have been disinfected so you don’t need to worry about using it. We ask that you do not request an early check-in or arrive before 5pm. Departure time is 9:30 at the latest please. Our housekeepers need all of their time to complete the enhanced cleaning and disinfecting under the new COVID-19 protocols above. We’re sure you’ll understand the importance of this.
What we are asking you to do to help us ensure that you have a safe and enjoyable holiday
We ask that you socially distance from other guests please, especially relevant when you’ve got small children in tow!
Please take note of the reminders to wash your hands more frequently than you would in normal circumstances, although we realise that you will have been doing this for months already! There is soap provided on each hand basin with spares available in the barn and we have also provided some hand sanitiser for your use.
Be rigorous in following social distancing when out in public.
If you show any signs of having the virus then you must immediately go and get tested by contacting the NHS.
The result must be shown to us. If positive, you will need to leave if any member of your party can drive you. If that is not possible and you have to self-isolate here, then you will have to pay for all bookings that have to be cancelled as a result.
We will need you to provide names, telephone numbers and email addresses of everyone in the party, so that we can pass this onto the NHS if it is required. This information will not be used for any other purpose. This must be provided before arrival but we will remind you about this in advance of your stay. We have received HMG guidelines that only two households (which can include a bubble of two households) can holiday together in July and August. We cannot police this and ask therefore that you risk assess your own party and use common sense to decide for yourself if it is appropriate for your group to gather together.
Remember the best way to stay safe is to regularly wash hands thoroughly.
Visit our COVID-19 Alterations page for further important information regarding what we are providing in the barns, what is included in your rental and some slight changes to our normal housekeeping routines. If you have stayed with us before you will know how we’ve done things in the past, so we just want to highlight a few changes that we’ve had to make in light of the current unusual situation we all find ourselves in.
Thank you and we look forward to welcoming you to Barsham Barns!